Privacy Policy

Business name: Feel Revive Limited
Contact details: Feelrevivelimited@hotmail.com |
Treatment location: Downstairs at Natural Nails, 51 Commercial St, London E1 6BD

We take your privacy seriously. This policy explains how we collect, use, store and share your personal data in line with UK data protection law (UK GDPR and the Data Protection Act 2018).

1) What information we collect

Personal details

  • Name, date of birth, contact details (phone/email)

  • Emergency contact details

  • Appointment details (date/time/service)

Health information (special category data)

  • Information you provide on consultation forms (e.g., injuries, medical conditions, medications, allergies, pregnancy status, contraindications)

Payment information

  • If you pay by card/bank transfer, payments are handled by the payment provider. We don’t store full card details.

Website information

  • If our website uses analytics/cookies, it may collect device and usage data (see “Cookies” below).

2) How we collect your information

We collect information when you:

  • Book or enquire (online form, email, phone, text, social media, or in person)

  • Complete a consultation form (including via QR code)

  • Pay for treatment

  • Opt in to marketing updates (if you choose)

3) Why we use your information

We use your data to:

  • Book and provide your treatment (including suitability checks and tailoring your session)

  • Communicate with you about appointments and aftercare

  • Keep business and financial records (e.g., invoices, tax records)

  • Keep you and others safe (e.g., if we need to contact your emergency contact)

UK GDPR legal bases we rely on may include:

  • Contract (to provide the service you booked)

  • Legal obligation (e.g., keeping certain business records)

  • Legitimate interests (running and protecting a small business)

  • Consent (for marketing, and for certain health-data processing)

Health data: We process health information because it’s necessary to provide treatment safely and appropriately. We normally rely on your explicit consent for processing health information. You can withdraw consent at any time, but we may not be able to provide treatment safely without relevant health details.

4) Who we share your information with

We do not sell your data.

We may share limited information with trusted service providers where necessary, such as:

  • Website hosting / form provider / booking system (if you use one)

  • Email and phone providers (to communicate with you)

  • Payment providers (to take payments)

  • Accountant/bookkeeping software (for financial records)

  • Professional insurers (if required in relation to a claim)

We may also share information if required by law, or in an emergency where there is a serious risk to someone’s safety.

About the salon: We rent a room in a salon. The salon is a separate business. We only share personal data with the salon if it’s genuinely necessary for running your appointment (e.g., access or scheduling), and we aim to share the minimum possible.

5) How long we keep your information

We keep your information only as long as needed for the purpose collected.

Typical retention periods:

  • Client records/consultation notes: usually kept for up to 7 years after your last appointment (or longer if needed for insurance or legal reasons).

  • Tax and business records: kept for at least 5 years after the 31 January submission deadline for the relevant tax year (as required for self-employed records). GOV.UK

6) How we store and protect your data

We take reasonable steps to protect your information, including:

  • Using password-protected devices/accounts

  • Limiting access to only the therapist (and essential service providers)

  • Secure storage for paper records (if used)

  • Only collecting what we need (data minimisation)

7) Your rights

You have rights under UK GDPR, including the right to:

  • Access a copy of your data

  • Correct inaccurate data

  • Request deletion (where applicable)

  • Restrict or object to processing in certain circumstances

  • Withdraw consent (where consent is the basis)

  • Complain to the Information Commissioner’s Office (ICO)

ICO contact details are available on the ICO website. ICO+1

To exercise your rights, contact: feelrevivelimited@hotmail.com.

8) Marketing (optional)

We will only send marketing messages (email/text) if you opt in, unless a limited “soft opt-in” applies to existing customers and you were given a clear chance to opt out. You can opt out at any time using the unsubscribe link or by contacting us.

9) Cookies

If our website uses cookies/analytics, we’ll provide a cookie banner and/or cookie information explaining what’s used and how to control it. ICO

10) Changes to this policy

We may update this policy from time to time. The latest version will always be posted on our website with the effective date.